Last updated: 21 October 2026
This policy explains how orders for the services of kowziro are confirmed and paid for, and how cancellations and refunds are handled. The prices of our services are published on this website; nothing is bought or paid for on the site itself.
1. Quotations and confirmation of an order
The prices of our services are those published on this website on the day of your enquiry. To order, write to us at hello@kowziro.com or call 01823 450 0610; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.
2. Paying invoices
Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in instalments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.
3. Cancelling or moving an appointment
Booked appointments can be moved or cancelled without cost up to two working days in advance, by telephone on 01823 450 0610 or by email to hello@kowziro.com. Later cancellations, or a missed appointment, may be charged for the work already carried out and for expenses that cannot be recovered; a new date is always our first suggestion.
4. If we cannot keep an appointment
Should we be unable to keep an agreed date, we contact you without delay, explain the reason and propose another appointment at the earliest opportunity. If you prefer not to reschedule, we refund what you have paid for the part of the service that was not provided, in full and without any charge for the cancellation.
5. How a refund is made
A refund is issued using the payment method of the original transaction, normally within 14 days after we have agreed it with you. If that method is no longer available, we ask you for bank details at hello@kowziro.com and transfer the amount there, free of charge. Services already provided in full are not refundable; for partly completed work we settle the fee for the completed part and return the balance, allowing for material or third-party expenses agreed in advance.
6. Complaints and remedies
If you are not satisfied with our work, please describe the problem in writing to hello@kowziro.com within 14 days of the service being provided, so that we can look into it while the circumstances are still clear. We examine the case and propose a correction, a repeat of the service, a partial refund or another remedy that fits the situation.
7. Right to cancel
Consumers who conclude a contract with us at a distance or away from our business premises have a right to cancel it within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A clear statement sent to hello@kowziro.com before that period ends is enough, and work you had already asked us to begin is then settled separately.