Privacy Policy

Who is responsible

The controller responsible for data processing on this website is kowziro, 14 Bridge Works Lane, Taunton TA1 3PL, United Kingdom. You can reach us by email at hello@kowziro.com or by phone at 01823 450 0610. The policy covers the pages published under kowziro.com and the enquiries we receive through them.

Cookies

This website uses only technically necessary storage. We do not set advertising cookies, and no analytics service records how you move through our pages or links your visit to other websites.

You can see which entries this website has stored, delete them and refuse new ones at any time in the settings of your browser. Blocking storage that the pages need may mean that parts of the site no longer work.

Purposes and legal grounds

We use data to keep this website online and safe, to reply to the messages we receive, to prepare and carry out agreements with clients and to keep the records our business requires.

Depending on the case, the basis is your consent, the performance of a contract or steps taken before entering into one, a legal obligation, or our legitimate interest in a secure website. Without the details we ask for, we may be unable to reply.

Data we collect

Every page request is recorded on the server together with the address of the requesting device, the time, the file opened and the browser used. This information is needed to deliver the page and to detect faults or misuse.

Messages sent through the contact form or by email, together with your name, the address we should reply to and any details you add yourself, are kept for as long as it takes to handle the matter you wrote about.

Security of processing

We protect the information in our care with suitable technical and practical measures against loss, misuse and access by anyone without permission. Data you send through the site travels in encrypted form wherever the browser allows it.

Even careful protection cannot make data transfer over open networks entirely safe, and we do not promise absolute security. Internally, only those dealing with your request have access to the correspondence.

Your rights and how to use them

You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict its processing, to object to processing based on legitimate interests and to receive your data in a portable format. Consent can be withdrawn at any time.

To use these rights, send a request to hello@kowziro.com or to our postal address. We may ask for details that allow us to identify you, so that data does not reach the wrong person, and we answer within the period the law provides.

Besides contacting us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Sharing of data

Personal data is not sold. Only the providers that host this website and run our email see it, and they act on our instructions under a written agreement; public bodies receive it only where we are obliged to disclose it.

Some of these providers may process or store data outside our own country. Where that happens, we make sure that the transfer rests on the safeguards that data protection law provides for such cases.

Retention

Information is kept no longer than its purpose calls for. Once that purpose has been met and no duty to keep it remains, we erase it or remove everything that would link it to you.

Server logs are removed by our hosting provider after a short period. Messages stay with us while the matter is open and for some time afterwards, in case you return to the same question.

Changes to this policy

This policy is revised when our processing or the applicable rules change. The current text is always available here, and the date at the top of the page shows when it was last amended.

We do not announce every amendment separately, so it is worth checking this page from time to time. Where a change concerns processing that rests on your consent, we ask for that consent again before it takes effect.